Best wishes for the festive season

During 2021, we developed and ran research programmes to help cultural organisations put audiences at the heart of planning. With your help, and the help of our Insights Alliance partners Baker Richards and One Further, we continued to produce vital insight to support the cultural sector

We’ve demonstrated the good that can be achieved through collaborative working and sharing, and we are delighted to have been recognised with a number of awards at the recent Covid Response Awards and the Ticketing Business Forum

But more importantly, we are pleased to have been able to support so many amazing organisations in welcoming audiences back to cultural events when they were able to happen in 2021.

Thank you for joining us on this journey, which unfortunately looks like it will not be over any time soon. We are determined to continue this work in the coming months and beyond and hope you'll stick with us to do that.

​❄️ Holiday dates ❄️

The team will be taking a break between 23 December and 4 January, but if you need to get hold of us urgently, please contact Katy Raines directly on

We wish you and your colleagues and families well for the festive season, and look forward to cracking on with more hard work, no doubt, in 2022.

Best wishes,

Katy Raines, CEO 
Flo Carr, Head of Consultancy & Client Services
Kesi Earle-Phillpotts, Research & Admin Assistant 

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Whether you’ve got a specific issue you’d like our help with, or just want to find out how we might help your organisation, get in touch on for an informal chat. You can also sign up to our mailing list.