About

Katy Raines is regarded as one of the UK’s leading consultants on CRM and Segmentation for the Arts, and as such has developed and led research and implementation programmes for large and middle scale organizations throughout the UK. She has a particular passion for using audience data to effect change, and drive an audience-led approach to marketing for any arts organization. In 2020 She led the development of After the Interval and other industry research to inform the re-opening of cultural venues and give insight into digital behaviour.

She has also recently been involved in many place-based projects, and worked on the Joint Cultural Needs Assessment Guide for Arts Council England.

Her current clients include the City of Birmingham Symphony Orchestra, Coventry City of Culture, Hull Theatres, Birmingham Botanical Gardens, Bradford 2025, Thrive (NI), the Independent Cinema Office, The MAC Belfast and UK Sport.

Prior to becoming a consultant in 2006 she held a number of senior marketing roles in large scale venues, and holds a Music degree from Cambridge University and a 1st class MBA from Durham University.

Kate Sanderson was Director of Communications for West Yorkshire Playhouse for 10 years until 2006 and joined Indigo in January 2009. Specialising in marketing and audience development, Kate is also an accredited coach and highly experienced trainer, working regularly with the Arts Marketing Association and UK Theatre (TMA). She was Course Director for Theatre UK’s flagship residential ‘Druidstone’ marketing course until 2013, has worked closely with the AMA to develop and deliver their programme of Retreats and regularly speaks at conferences across the UK and internationally, including 2 lecture tours of Japan and delivering a workshop programme for the British Council in Tbilisi, Georgia.

Recent consultancy work includes developing the marketing strategy for Belfast’s new arts centre, The MAC, which opened in April 2012; interim Director of Marketing (maternity) for Sheffield Theatres and working with Hull Truck theatre on marketing strategy development. Kate is currently working on three projects supported by Arts Council England’s Strategic Touring fund; Home Sweet Home with Freedom Studios, ARC and the Albany Theatre; New Realities with 6 Yorkshire theatres and Leeds-based producers Dep Arts; and REACH, a new project with Dep and ARC which will take new work and develop commissions in arts centres across the North East from 2014-2017. In Autumn 2012, Kate began a PhD in Cultural Management at the University of Manchester, looking particularly at developing audiences for contemporary arts.

Flo Carr is an experienced marketer with a passion for audience development and CRM. She has worked in a wide range of marketing, communications and venue management roles in arts and cultural organisations in London and Cambridge.

Her previous roles include Head of Communications and Marketing at Arcola Theatre, Marketing & CRM Manager at English National Opera and Press & Marketing Manager at Cambridge Live.

Having collaborated with Katy Raines to deliver After the Interval, Flo joined Indigo full time in November 2020.

Alan MacGregor joined the Indigo team in 2009 after spending the past 7 years as Marketing Director at The Lowry, Salford.

Alan has worked in marketing for over 30 years, 25 of them at board level. These include 12 years as the Marketing Director of Granada Entertainments, followed by 7 years at The Lowry, which he joined as the organisation’s first Marketing Director.

He has undertaken projects around the country including work in Manchester, Plymouth, Coventry and Blackpool and he is a guest lecturer in Tourism Marketing for an international business school in Freiburg, Germany.