Simplifying CRM and ticketing procurement for a living museum

project overview

CRM, segmentation and systems / CRM & Ticketing system procurement

Black Country Living Museum

We helped the team evaluate their current systems (admissions, membership, group bookings, membership, fundraising and retail) and then worked with them to develop a specification to meet their requirements.

Katy has been invaluable in this process – I don’t know how we would have waded through the detail without her

Vicki Stanley, Deputy Chief Executive, Black Country Living Museum

We led an internal project team through the selection of a supplier and project planning for a successful implementation. They went live with their new system in 2015.

"Having Indigo’s guidance and support during the procurement process for a new ticketing system and CRM was invaluable. Katy’s audience development and fundraising knowledge, coupled with her experiences of several systems, meant we were able to confidently select a solution to help us deliver a revitalised and more sophisticated membership scheme alongside improved donor management capabilities"

Carolyn Sankey, Director of Development, Black Country Living Museum

Let's talk

To discuss how we can help you select the best CRM or ticketing system for your organisation, get in touch with lead partner and resident procurement expert, Katy Raines.