Services — Training

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”Benjamin Franklin

We’re asked to run training on many aspects of Marketing and Fundraising, and regularly do so for many of the industry bodies, such as the Arts Marketing Association and Association of British Orchestras. Our aim is to create training that involves participants and equips them to apply what they have learned as soon as they return to the office.

Fundraising Training

Even the very best fundraising teams need support and development over time. We’re experienced in presenting formal training, and in working one-to-one, or in small groups. Managing Partner Sarah Gee holds a teaching certificate and is also a trained coach, so can also provide coaching and/or mentoring as required.

“I really found the course a huge benefit and please pass my many thanks on to Sarah who was sheer class throughout the day”
Arts Fundraising & Philanthropy training course on membership schemes

Trustee training

Whether you have new trustees needing an induction session, or long-standing directors requiring a brush-up on their responsibilities, we can help. As experienced trustees ourselves, we bring first-hand expertise on governance and the responsibilities of trustees.

Fundraising Compliance Training

With so many regulations and legal requirements around fundraising being put in place, it can be hard for trustees and senior managers to keep up with the changing requirements of charities involved in fundraising. As charity trustees ourselves, we understand what are the responsibilities of trustees, and appreciate what should be delivered by the executive with regular governance reports. If you’ve never looked at CC20 or the Fundraising Code of Conduct, this is the course for you!

“Thank you for delivering such high quality training yesterday. We really appreciated your time and expertise. We received such positive feedback from attendees and I was personally encouraged by your sessions and no longer feeling intimidated!”
Pauline Etim-Ubah
East London Arts Fundraising Network

GDPR Training

With the introduction of the General Data Protection Regulation in May 2018, how can you be sure that your approach to processing data is legal and meets the recently changed requirements?

How do you ensure that your compliance with the new regulations also protects and maximises your ability to promote your activities and fundraise effectively?

Katy and Sarah have been involved in workshops and training events for over 250 organisations, looking at the implications for both marketing and fundraising functions.

I attended Katy Raines’ presentation at the ABO GDPR Workshop in December 2017. I found the workshop incredibly informative, and it gave me a real feeling of confidence in making suggestions and recommendations to my colleagues back at the office. Katy’s presentation helped to cut through the complicated nature of the new regulations and gave me tools to work through my own organisation’s requirements and considerations
Libby Papakyriacou, London Philharmonic Orchestra

Basics of CRM

Customer Relationship Management is one of our core specialisms and we have run training for large and small groups internationally, at basic, intermediate and advanced levels.

Some of our clients include the Independent Cinema Office, Audiences Norway, Thrive NI, Arts Marketing Association, Association of British Orchestras – as well as multiple individual clients.

“Katy’s session on CRM was one of the highlights of a course I recently led on Data Driven Marketing for the Independent Cinema Office. She brought the principles of CRM to life in an engaging and creative way, and equipped the participants with practical things to do back at the office; Her session was the highest rated by delegates, and a number commented that her presentation provided their ‘light bulb’ moment of the course.”

Sarah Boling, Independent Cinema Office

A thorough review of a theatre's box office function.

Indigo offer fantastic customer service and are always a pleasure to work with

Kate Fitzgerald, Visitor Insights Manager, The Lowry